Telecommunications

NCS Technologies empowers large carriers to interact better with policyholders, transform legacy back-office processes, and leverage modern user communication preferences.

Since our inception over 35 years ago, NCS has been a trusted advisor in the telecom and media industry providing key strategic solutions in this ever evolving and critical industry.

We delivered targeted solutions for technology solutions, infrastructure design, transformation, and customer solutions. Our vast expertise helps us customize solutions and deliver value with better ROI.

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Channel Performance

Channel optimization strategy
First touch resolution
Call deflection to digital

Channel Enablement

Customer acquisition
Agent /Call center effectivenes
Policyholder self-service

Process Innovation

Channel optimization strategy
First touch resolution
Call deflection to digital

Project Categories

Digital Experience Strategies
Forms Digitization & Print Managemen ̧
Customer Experience Optimization
Data Management/Integration
Application Development/Integration
Business Process Innovation

Forms Factory integration to xPression
Policy renewal process digitization
Call center KMS strategy and build-out
Call center IVR flow management
Claims process optimization
IVR CX transformation

Featured Infographics

5 Things to Do for Better Digital Experience - Cloned - Cloned

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